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Why doesn't a Zigbee smart door lock have the temporary password feature?
"Dear user, we are sorry for your inconvenience. Possible causes include: The hardware does not support the temporary password feature, and the embedded wireless module version is too old. The gateway is incompatible with the device. Change to a newer gateway. The gateway firmware version is earlier than 1.1.9. Upgrade the gateway firmware. If a temporary password fails to unlock the smart door lock, perform the following steps: View the temporary password status in the app to check whether it was configured successfully. Check whether the password took effect. Provide the device virtual ID to the technical support for troubleshooting."
What can I do if a Zigbee smart door lock constantly goes offline in the app?
Dear user, we are sorry for your inconvenience. Please check in the following ways: Check the distance between the door lock and the gateway. We recommend that the direct distance is within 15 m when there is no wall between them. Check whether the gateway is connected to a stable network. Use the fingerprint or password to unlock the door multiple times and check whether all unlocking records are displayed in the app. If only some records are displayed, the network is unstable or the door lock is too far away from the gateway. As a result, the signals are weak. If all records are displayed in the app, open the door remotely through the app, or add a temporary password in the app and use this password to open the door. If the success rate is low, the network is unstable. If you cannot identify the cause, provide the device virtual ID or device ID to the after-sales service personnel. We will view gateway logs and analyze the causes for you.
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