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How do I watch multiple cameras' live in App
Dear user, sorry for your inconvenience. When there are more than two “Smart Cameras” in the list, the option of “All Cameras” will appear on the homepage. After you click to enter, you can view the video multiple cameras in one screen(Our APP currently supports up to five-way preview).
Why isn't the time in the video consistent with the timeline when I watch the playback?
This issue is often caused by the inconsistency between the time zone of the mobile phone at the time of net pairing and the current time zone of the mobile phone. The time in the video is displayed based on the time zone at the time of net pairing. If you change the time zone of your phone, the time zone of the device will not update synchronously, but the time in the timeline will follow the time zone of the phone. If you encounter this issue, we recommend that you remove the device, and do the net pairing again.
How do I use the AI Filtered Notification service for a smart camera?
"Dear user, we are sorry for your inconvenience. If you do so: Choose Me—More Services. On the More Services page, tap AI Filtered Notification. After you purchase and activate this service, the cloud will filter event images sent from the smart camera and use smart algorithms, such as human shape recognition (HSR) to ensure precise notification pushes. Note: To use this service, you must have added the smart camera to your app account."
Why the camera video has strange noise?
"Dear user, we are sorry for your inconvenience. Please check in the following ways: Please make sure that the noise in the video has nothing to do with the background sound of the environment where the camera is located. It is recommended that you use another mobile phone to log in to the account to watch a live video to see if there is noise. If there is no noise in the real-time video, but there is noise in the video being played back, it is caused by your network speed is slow or the read and write speed of the inserted SD card does not reach the standard. If users watch the real-time video through multiple mobile phones and find that the device is always accompanied by the same noise, the problem may be the camera itself, which requires you to contact the seller for after-sales."
Can I view the camera screen remotely?
Dear user, we are sorry for your inconvenience. Yes. After you add a camera to the app, ensure that the camera is online. You can then view the camera screen in the app anytime, anywhere.
Why does the screen of my smart camera become black and white?
"Dear user, we are sorry for your inconvenience. When the smart camera screen becomes black and white, you may have turned on the camera's night vision mode. This mode automatically turns on when the camera cannot capture sufficient light. To turn off the night vision and reset the color of the video, you must place the camera in a well-lit position. Note: Most cameras are designed to be forced to switch to color mode under a strong light environment because the strong light environment will burn the night vision module of the camera."
Can I use a camera without inserting a microSD card?
Dear user, we are sorry for your inconvenience. Yes. A camera without a microSD card can work properly. You can view the real-time monitoring screen and use the detection and push functions. However, you cannot play back historical local videos or transfer them.
APP displays "Storage abnormality, please format first and try again"
"Dear user, we are sorry for your inconvenience. Please check in the following ways: Please make sure that your SD card is compatible with your camera. If you make sure it is compatible and the camera still cannot detect it, please remove it from the camera and insert it again. You can use the card reader to the computer to format the SD card to FAT 32. You can also consult the sales staff on how to format it to FAT 32. If you still cannot access the SD card, it means that the SD card is damaged. The SD card is a wearable product. Excessive reading and writing will greatly reduce the service life of the SD card. Thanks for your understanding and support."
What should I do if the smart camera goes offline?
"Dear user, sorry for the inconvenience. If you do so: Check whether the router is powered off or disconnected from the network. If so, the router will take some time to recover. Wait for two minutes and then check whether your device is online. Check whether the router has been replaced, or the Wi-Fi name or password has been changed. If so, remove your device and then add it to the network again. Check whether the firmware is the latest version. To check this on the app, choose the Home—Tap device icon—Top right button—Check for Firmware Updates. If the device goes offline after a period of use, but after restarting the router or re-networking the device, the device returns to normal. Indicating that the router is overloaded due to long-term high-load use, and you need to replace it with a more powerful one or reduce the number of devices connected to the router. If your device still fails to connect to the network after the preceding steps, place your device in a network environment with strong and stable signals and connect it to the network again. If your device is still offline, provide us with your app account and device ID. We will arrange for technical support engineers to troubleshoot this issue."