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What should I do if there is no sound when viewing the video of the camera?
"Dear user, we are sorry for your inconvenience. Please check in the following ways: Check if the device supports the microphone radio set. The sound of the monitoring screen in the app is turned off by default, you need to click the speaker icon in the monitoring screen to turn on the sound. Check whether the media volume of the mobile phone is too low, or whether the mute button is turned on Use the dialogue function of the camera to confirm whether there is sound, if not consider the hardware except for the problem. In the device settings, find the device sound option and increase the device volume."
What should I do if there is no sound when viewing the video of the camera?
"Dear user, we are sorry for your inconvenience. Please check in the following ways: Check if the device supports the microphone radio set. The sound of the monitoring screen in the app is turned off by default, you need to click the speaker icon in the monitoring screen to turn on the sound. Check whether the media volume of the mobile phone is too low, or whether the mute button is turned on Use the dialogue function of the camera to confirm whether there is sound, if not consider the hardware except for the problem. In the device settings, find the device sound option and increase the device volume."
Why can't I hear sound from the camera during a call?
"Dear user, we are sorry for your inconvenience. It is recommended that you troubleshoot as follows: Whether the mobile phone is enabled to allow APP to use the mobile phone microphone; Whether to open the microphone function of the APP video interface; Whether the in-call volume is turned on, and whether the in-call volume is turned on is too low (when using the conversation function, the in-call volume is used instead of media volume. This is determined by the communication protocol of the mobile phone. ) In the device settings, find the device sound option and increase the device volume. Remove the device on the App side and rebind the camera Check whether there is sound when recording video on the SD card of the device. If there is no sound, the microphone or speaker may be faulty. If all of the above is normal and you still can't talk, you can click "Continue Feedback" to submit your question."
How to turn on/off the camera night vision function?
"Dear user, sorry for the inconvenience. If you want to open the camera night vision function, you can click on the upper right corner of the device details page, select settings, then find it and open it. Under normal circumstances, the camera will automatically switch to night vision mode in a dark light environment. At this time, the image is black and white. If your camera cannot enter night vision mode, please update the App to the latest vision and rebind the camera(Don’t forget to unbind it through the App, otherwise there may be the phenomenon). If the problem still occurs, it may be that the hardware of the camera has malfunctioned. It is recommended that you contact the seller for after-sales processing. Thank you for your support. Note: If you want to use the night vision mode of the camera, please do not use tape to stick the indicator light of the camera, because in the infrared mode, the indicator light is required to provide infrared illumination. Most cameras are designed to be forced to switch to color mode under strong light environment, because the strong light environment will burn the night vision module of the camera."
How to adjust the sound of the camera?
"Dear user, we are sorry for your inconvenience. It is recommended that you troubleshoot as follows: Whether the mobile phone is enabled to allow APP to use the mobile phone microphone; Whether to open the microphone function of the APP video interface; Whether the in-call volume is turned on, and whether the in-call volume is turned on is too low (when using the conversation function, the in-call volume is used instead of media volume. This is determined by the communication protocol of the mobile phone. ) In the device settings, find the device sound option and increase the device volume. Remove the device on the App side and rebind the camera Check whether there is sound when recording video on the SD card of the device. If there is no sound, the microphone or speaker may be faulty. If all of the above are normal and you still can't talk, you can click ""Continue Feedback"" to submit your question."
It suddenly says that the Camera is not supported for now and tells me to update the App?
"Dear user, we are sorry for your inconvenience. Please check in the following ways: Please confirm whether the App you are using is the App recommended by the camera; Enter the mobile application market/App Store to check whether the App is the latest version; After updating the App to the latest version, check whether the camera's firmware version is the latest. The main function of the camera relies on cloud services, therefore if you do not use the App recommended by the device or update to the latest App, the camera will not be used anymore. Thank you for your understanding and support."
Failed to build encrypted channel/video stream has stopped working?
"Dear user, we are sorry for your inconvenience. This problem is usually caused by fluctuations in the network connection of the camera. Please follow these steps to configure: The router frequency band is set to 2.4GHz The router encryption mode is WPA / WPA2 mode Disable wireless access control and cancel the black and white list option Enable DHCP function It is recommended not to operate the Mac address The router's Wi-Fi name and password are set to English + number. Your mobile phone system version does not meet the requirements of the App (Requires iOS≥V10.0 version, Android≥V5.0 version) Thank you for your support and understanding."
I get notifications about movement but can't live stream at all.
"Dear user, we are sorry for your inconvenience. Please check in the following ways: Since this is caused by network instability, it is recommended that you try again when the network is good or switch the network, and upgrade the firmware and app versions to the latest. Your mobile phone system version does not meet the requirements of the App (Requires iOS≥V10.0 version, Android≥V5.0 version) If the problem persists, please contact us again and provide a screenshot of this page for further troubleshooting.Thank you for your understanding and support!"
SD card has no data inside?
Dear user, we are sorry for your inconvenience. You are suggested to try to use a card reader to format the memory card as FAT32 on the PC, then insert it into your device to use, at last, remove and re-add the device within a stable and strong network. Thanks for your support.
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