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Why does my camera make clicking noises in the morning and at night?
This is not a mechanical fault. When your camera detects a light change, it automatically switches between the day and night modes and generates a clicking sound.
Can I use a camera without connecting it to a power supply?
Dear user, we are sorry for your inconvenience. Not all cameras have embedded batteries. To use cameras without batteries, you must connect them to an external power supply. If you need to take a camera out, use a mobile power pack to supply power to it.
Where should I install a doorbell transmitter?
Dear user, we are sorry for your inconvenience. Install the doorbell transmitter on the wall near the doorframe or on glass doors. Do not install it on metal doors such as burglarproof and iron doors because of metal blocks signal.
Can the smart camera work properly without Wi-Fi?
Dear user, we are sorry for your inconvenience. No. Currently, the smart camera only supports communications through Wi-Fi and it can only work when connected to a Wi-Fi network.
What should I do if there is no sound when viewing the video of the camera?
"Dear user, we are sorry for your inconvenience. Please check in the following ways: Check if the device supports the microphone radio set. The sound of the monitoring screen in the app is turned off by default, you need to click the speaker icon in the monitoring screen to turn on the sound. Check whether the media volume of the mobile phone is too low, or whether the mute button is turned on Use the dialogue function of the camera to confirm whether there is sound, if not consider the hardware except for the problem. In the device settings, find the device sound option and increase the device volume."
What should I do if there is no sound when viewing the video of the camera?
"Dear user, we are sorry for your inconvenience. Please check in the following ways: Check if the device supports the microphone radio set. The sound of the monitoring screen in the app is turned off by default, you need to click the speaker icon in the monitoring screen to turn on the sound. Check whether the media volume of the mobile phone is too low, or whether the mute button is turned on Use the dialogue function of the camera to confirm whether there is sound, if not consider the hardware except for the problem. In the device settings, find the device sound option and increase the device volume."
Why can't I hear sound from the camera during a call?
"Dear user, we are sorry for your inconvenience. It is recommended that you troubleshoot as follows: Whether the mobile phone is enabled to allow APP to use the mobile phone microphone; Whether to open the microphone function of the APP video interface; Whether the in-call volume is turned on, and whether the in-call volume is turned on is too low (when using the conversation function, the in-call volume is used instead of media volume. This is determined by the communication protocol of the mobile phone. ) In the device settings, find the device sound option and increase the device volume. Remove the device on the App side and rebind the camera Check whether there is sound when recording video on the SD card of the device. If there is no sound, the microphone or speaker may be faulty. If all of the above is normal and you still can't talk, you can click "Continue Feedback" to submit your question."
How to turn on/off the camera night vision function?
"Dear user, sorry for the inconvenience. If you want to open the camera night vision function, you can click on the upper right corner of the device details page, select settings, then find it and open it. Under normal circumstances, the camera will automatically switch to night vision mode in a dark light environment. At this time, the image is black and white. If your camera cannot enter night vision mode, please update the App to the latest vision and rebind the camera(Don’t forget to unbind it through the App, otherwise there may be the phenomenon). If the problem still occurs, it may be that the hardware of the camera has malfunctioned. It is recommended that you contact the seller for after-sales processing. Thank you for your support. Note: If you want to use the night vision mode of the camera, please do not use tape to stick the indicator light of the camera, because in the infrared mode, the indicator light is required to provide infrared illumination. Most cameras are designed to be forced to switch to color mode under strong light environment, because the strong light environment will burn the night vision module of the camera."
How to adjust the sound of the camera?
"Dear user, we are sorry for your inconvenience. It is recommended that you troubleshoot as follows: Whether the mobile phone is enabled to allow APP to use the mobile phone microphone; Whether to open the microphone function of the APP video interface; Whether the in-call volume is turned on, and whether the in-call volume is turned on is too low (when using the conversation function, the in-call volume is used instead of media volume. This is determined by the communication protocol of the mobile phone. ) In the device settings, find the device sound option and increase the device volume. Remove the device on the App side and rebind the camera Check whether there is sound when recording video on the SD card of the device. If there is no sound, the microphone or speaker may be faulty. If all of the above are normal and you still can't talk, you can click ""Continue Feedback"" to submit your question."