Support
FAQ User Manuals Product Videos Warranty Policy Terms & Conditions Firmware Update
Time clock
Handheld Detector Wand
Smart camera
Smart Lock
Accessory
Portable power station
What are the transmitter and receiver of a wireless doorbell?
Dear user, we are sorry for your inconvenience. A wireless doorbell typically consists of a transmitter and receiver. The transmitter is the outdoor unit, that is, the doorbell button. The indoor unit, receiver, is used to receive signals and ring.
Can I use a camera without inserting a microSD card?
Dear user, we are sorry for your inconvenience. Yes. A camera without a microSD card can work properly. You can view the real-time monitoring screen and use the detection and push functions. However, you cannot play back historical local videos or transfer them.
APP displays "Storage abnormality, please format first and try again"
"Dear user, we are sorry for your inconvenience. Please check in the following ways: Please make sure that your SD card is compatible with your camera. If you make sure it is compatible and the camera still cannot detect it, please remove it from the camera and insert it again. You can use the card reader to the computer to format the SD card to FAT 32. You can also consult the sales staff on how to format it to FAT 32. If you still cannot access the SD card, it means that the SD card is damaged. The SD card is a wearable product. Excessive reading and writing will greatly reduce the service life of the SD card. Thanks for your understanding and support."
What should I do if the smart camera goes offline?
"Dear user, sorry for the inconvenience. If you do so： Check whether the router is powered off or disconnected from the network. If so, the router will take some time to recover. Wait for two minutes and then check whether your device is online. Check whether the router has been replaced, or the Wi-Fi name or password has been changed. If so, remove your device and then add it to the network again. Check whether the firmware is the latest version. To check this on the app, choose the Home—Tap device icon—Top right button—Check for Firmware Updates. If the device goes offline after a period of use, but after restarting the router or re-networking the device, the device returns to normal. Indicating that the router is overloaded due to long-term high-load use, and you need to replace it with a more powerful one or reduce the number of devices connected to the router. If your device still fails to connect to the network after the preceding steps, place your device in a network environment with strong and stable signals and connect it to the network again. If your device is still offline, provide us with your app account and device ID. We will arrange for technical support engineers to troubleshoot this issue."
Can I bind a doorbell or peephole to two mobile phones?
No. However, you can use the home or sharing feature to share a doorbell or peephole with others.
Why the motion detection alarm not work?
"Dear user, we are sorry for your inconvenience. If you do so: Open App and tap the smart camera device to enter the device control panel. Tap ... in the upper right corner. Tap Motion Detection Settings and select the required detection sensitivity. If the problem persists, we recommend that you remove the device from App, add it again, and then perform the above steps."
Can I use ordinary smart cameras outdoors?
Dear user, we are sorry for your inconvenience. Ordinary home cameras are indoor smart devices and are not waterproof. Using them outdoors without any cover may expose them to rain or moisture, which may damage the electronic parts.
How do I select a memory card for a camera?
Dear user, we are sorry for your inconvenience. If the video saved in the Micro SD card is stuck and unclear, it is because the writing speed of the memory card does not meet the standard, so the only low-quality video can be saved. We recommend that you use a Micro SD card dedicated to cameras (the writing speed is greater than 20 MB/s). This Micro SD card has a higher writing speed, and the saved video will not be stuck or unclear. In addition, 8 GB to 128 GB cards are supported based on the camera model.
Does a camera have any requirements for a microSD card?
"Dear user, we are sorry for your inconvenience. If the video saved in the Micro SD card is stuck and unclear, it is because the writing speed of the memory card does not meet the standard, so the only low-quality video can be saved. We recommend that you use a Micro SD card dedicated to cameras (the writing speed is greater than 20 MB/s). This Micro SD card has a higher writing speed, and the saved video will not be stuck or unclear. In addition, 8 GB to 128 GB cards are supported based on the camera model. (SD card must be formatted as FAT32) If the video saved in the cloud is stuck and unclear, it is because the quality of your network is too poor, so when uploading to the cloud server, only low-quality video can be saved."
Home< Prev1...678...9Next >Last