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Can I connect a smart door lock to a gateway?
Dear user, we are sorry for your inconvenience. Yes. After connecting a smart door lock to a gateway or a device with gateway functionality, you can associate the smart door lock with other devices, remotely view unlocking records, and receive alarms for lock picking attempts or low battery level.
How do I configure scene automation for a Zigbee smart door lock?
Dear user, we are sorry for your inconvenience. If you do so: In the app, choose Smart—Automation. Tap the plus sign (+) in the upper right corner. In the Set, a conditioning step, tap when the device status changes, and then select a lock. On the Select Function page, set fingerprint unlocking, common password unlocking, or temporary password unlocking as a trigger condition. For example, if you set ''Fingerprint unlocking = 3'', door unlocking will be triggered when the No. 3 fingerprint is used to unlock the door. Add actions. Note: Because different unlocking numbers map to different users, you can use the unlocking number to distinguish users and execute events based on who opens the door.
Can sub-devices under different gateways interact with each other?
Dear user, we are sorry for your inconvenience. Yes. Currently, the interaction is implemented through cloud channels. To allow smart devices to operate efficiently when being disconnected or when a problem occurs in the cloud, We are planning to link multiple gateways in the same LAN.
What does a gateway do?
A gateway connects devices that use different protocols in serial mode and enables you to centrally operate these devices in the app. For example, you can connect switches, lamps, and curtains to a gateway for unified control.
The notification can not load video, only streaming message
Dear user, we are sorry for your inconvenience. Since this is caused by network instability, it is recommended that you try again when the network is good or switch the network, and upgrade the firmware and app versions to the latest. If the problem persists, please contact us again and provide a screenshot of this page for further troubleshooting. Thank you for your understanding and support!
Camera can not see the video/record
Dear user, we are sorry for your inconvenience. This is because your device's network signal is not good, please confirm the signal strength of your router, and it is not overloaded, if you have any other questions, please provide your App version and device ID， and contact us at any time, Thank you for your support and understanding.
The video stored in the camera cannot be played on the computer?
Dear user, we are sorry for your inconvenience. For security reasons (to prevent others from stealing the SD card from your camera for copying), even videos saved using the SD card are mostly encrypted and cannot be transferred to a computer or other storage medium (this is determined by the camera manufacturer). If you want to view the encrypted videos in SD cards, you can only use the playback function to play them through the App.
Can a user view previous video data of a device after I canceled the cloud storage service for the device and the user purchased the cloud storage ser
No, the user cannot see the information without knowing your user account information. The cloud storage service validity period and data are bound to the device and user information. To use the cloud storage service for a device, a user needs to purchase the service for the device and cannot check video data uploaded under any other user's account.
Why can't I connect the smart camera to my phone?
"Ensure that: The device has entered the net pairing state. The Wi-Fi name is short and simple and does not contain any Asian or special characters. The scanning distance is set properly. The lens of the camera is operating properly (the camera is not out of focus) and is able to scan the QR code. The Wi-Fi account and password are entered correctly. The camera is connected to a 2.4 GHz network."
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