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Can sub-devices under different gateways interact with each other?
Dear user, we are sorry for your inconvenience. Yes. Currently, the interaction is implemented through cloud channels. To allow smart devices to operate efficiently when being disconnected or when a problem occurs in the cloud, We are planning to link multiple gateways in the same LAN.
The notification can not load video, only streaming message
Dear user, we are sorry for your inconvenience. Since this is caused by network instability, it is recommended that you try again when the network is good or switch the network, and upgrade the firmware and app versions to the latest. If the problem persists, please contact us again and provide a screenshot of this page for further troubleshooting. Thank you for your understanding and support!
Camera can not see the video/record
Dear user, we are sorry for your inconvenience. This is because your device's network signal is not good, please confirm the signal strength of your router, and it is not overloaded, if you have any other questions, please provide your App version and device ID, and contact us at any time, Thank you for your support and understanding.
The video stored in the camera cannot be played on the computer?
Dear user, we are sorry for your inconvenience. For security reasons (to prevent others from stealing the SD card from your camera for copying), even videos saved using the SD card are mostly encrypted and cannot be transferred to a computer or other storage medium (this is determined by the camera manufacturer). If you want to view the encrypted videos in SD cards, you can only use the playback function to play them through the App.
Can a user view previous video data of a device after I canceled the cloud storage service for the device and the user purchased the cloud storage ser
No, the user cannot see the information without knowing your user account information. The cloud storage service validity period and data are bound to the device and user information. To use the cloud storage service for a device, a user needs to purchase the service for the device and cannot check video data uploaded under any other user's account.
Why can't I connect the smart camera to my phone?
"Ensure that: The device has entered the net pairing state. The Wi-Fi name is short and simple and does not contain any Asian or special characters. The scanning distance is set properly. The lens of the camera is operating properly (the camera is not out of focus) and is able to scan the QR code. The Wi-Fi account and password are entered correctly. The camera is connected to a 2.4 GHz network."
What can I do if I cannot play back historical videos on a camera?
"Dear user, we are sorry for your inconvenience, please follow the steps below to troubleshoot the problem. Play Back function: Check whether you have inserted a memory card or purchased the Cloud Storage for Videos service. If you have inserted a memory card, format it before use and ensure that it supports FAT32. Ensure that the memory card is compatible with the camera and is not damaged. Tap Record displayed in the app several minutes after you insert the memory card. Motion detection function: Open the APP camera device-click the ""..."" button in the upper right corner Click the motion detection setting Click the motion detection alarm to open-check the detection Sensitivity. If motion detection is often delayed and unable to capture moving objects, it means that the network in your home is poor or the connection delay with the cloud server is high. If the problem persists, contact the customer service personnel."
How to adjust the camera detection sensitivity?
"Dear user, we are sorry for your inconvenience. If you do so: Open the APP camera device-click the ""..."" button in the upper right corner Click the motion detection setting Click the motion detection alarm to open-check the detection Sensitivity. If motion detection is often delayed and unable to capture moving objects, it means that the network in your home is poor or the connection delay with the cloud server is high. If it still does not take effect, it is recommended that you remove the device and add it again, and perform the above steps again. Thanks for your support and understanding."
How do I use the Cloud Storage for Videos service for a smart camera?
"Dear user, we are sorry for your inconvenience. If you do so: Choose Me—More Services. On the More Services page, tap Cloud Storage for Videos. After you purchase and activate this service, the smart camera will encrypt video data and upload it to the cloud server. You can view historical videos anytime in the app. Notes: To use this service, you must have added the smart camera to your app account. You cannot download historical videos."
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