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Can multiple people use a smart visual doorbell or peephole simultaneously?
Dear Customer, we are sorry for your inconvenience. Yes. You can share a smart visual doorbell or peephole with others in the app and allow them to use it.
Can I bind a doorbell or peephole to two mobile phones?
No. However, you can use the home or sharing feature to share a doorbell or peephole with others.
How do I unbind a device with an app account?
"Tap the device in the device list to enter the device's control panel. Tap the button in the upper right corner to enter the device editing page. Tap Remove Device to remove the device from the device list. All automation and tap-to-run scenes associated with the device will become invalid. Alternatively, set the device to the network pairing mode to remove the device. Note: To bind devices with high-security requirements, such as smart cameras, visual doorbells, and smart door locks, you must first remove them from the original account."
Why isn't the indicator on after I power on the PIR motion sensor?
The indicator light will stay on for three seconds after you power on the PIR motion sensor. If the light is not working, first check the battery level, and then check whether the battery is making good contact with the device. If the problem persists, contact customer service for help.
Is it normal if the message push is delayed when someone is passing by?
"Dear customer, we are sorry for your inconvenience. Please check in the following ways: Low detection sensitivity. We recommend that you go to the settings page of the device to adjust the detection sensitivity. Weak network signal of your device or mobile phone. If both the detection sensitivity and network signal are good, report this issue to us."
How long can a message be stored in Message Center?
Dear customer, we are sorry for your inconvenience. Message Center only displays messages generated in the latest six months.
How does a PIR motion sensor work? How long will a PIR alarm persist?
"Dear customer, we are sorry for your inconvenience. When warm objects like people or animals pass by the detection area of the PIR motion sensor, the IR signal detected by the pyroelectric probe changes. The sensor then reports the change to App. The detailed reporting process is as follows: The PIR motion sensor reports its status to App after successful net pairing. When the sensor detects a possible human motion (an IR signal change), it sends a ''Motion Detected'' notice to App, turns on a 50-second timer, and enters the sleep state (it stops detecting motion within the 50-second sleep period). If the sensor detects an IR signal change within 10 seconds after waking up from the sleep state, it enters another sleep-wake up cycle without reporting to App. If the sensor detects no IR signal change within 10 seconds after waking up from the sleep state, it sends a ''No Motion'' notice to App. The automation-trigger condition-no motion interaction mechanism takes effect if App does not receive a ''Motion Detected'' notice after the sensor has sent the ''No Motion'' notice to App and the service is activated at the backend."
I wanted to understand if from the app it is possible to know if the sensor is offline, also because I have been out of the office for a long time.
Dear customer, we are sorry for your inconvenience. If you want to know if the device is offline in the app, please open the app and see if the device appears offline in the list of devices in the app. Thank you for your support.
Why does the PIR motion sensor always report Motion Detected after being triggered once?
"Check whether the sensor is installed correctly. If yes, go to step 5. Check whether an object has been triggering the PIR alarm. Check whether moving objects such as pets are triggering the PIR alarm. Check whether the device is offline. If the problem persists, power on the device to reset it."
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