Support
FAQ User Manuals Product Videos Warranty Policy Terms & Conditions Firmware Update
Time clock
Handheld Detector Wand
Smart camera
Smart Lock
Accessory
Portable power station
What can I do if I cannot play back historical videos on a camera?
"Dear user, we are sorry for your inconvenience, please follow the steps below to troubleshoot the problem. Play Back function： Check whether you have inserted a memory card or purchased the Cloud Storage for Videos service. If you have inserted a memory card, format it before use and ensure that it supports FAT32. Ensure that the memory card is compatible with the camera and is not damaged. Tap Record displayed in the app several minutes after you insert the memory card. Motion detection function： Open the APP camera device-click the ""..."" button in the upper right corner Click the motion detection setting Click the motion detection alarm to open-check the detection Sensitivity. If motion detection is often delayed and unable to capture moving objects, it means that the network in your home is poor or the connection delay with the cloud server is high. If the problem persists, contact the customer service personnel."
How to adjust the camera detection sensitivity?
"Dear user, we are sorry for your inconvenience. If you do so: Open the APP camera device-click the ""..."" button in the upper right corner Click the motion detection setting Click the motion detection alarm to open-check the detection Sensitivity. If motion detection is often delayed and unable to capture moving objects, it means that the network in your home is poor or the connection delay with the cloud server is high. If it still does not take effect, it is recommended that you remove the device and add it again, and perform the above steps again. Thanks for your support and understanding."
How do I use the Cloud Storage for Videos service for a smart camera?
"Dear user, we are sorry for your inconvenience. If you do so: Choose Me—More Services. On the More Services page, tap Cloud Storage for Videos. After you purchase and activate this service, the smart camera will encrypt video data and upload it to the cloud server. You can view historical videos anytime in the app. Notes: To use this service, you must have added the smart camera to your app account. You cannot download historical videos."
How do I watch multiple cameras' live in App
Dear user, sorry for your inconvenience. When there are more than two “Smart Cameras” in the list, the option of “All Cameras” will appear on the homepage. After you click to enter, you can view the video multiple cameras in one screen（Our APP currently supports up to five-way preview）.
Why isn't the time in the video consistent with the timeline when I watch the playback?
This issue is often caused by the inconsistency between the time zone of the mobile phone at the time of net pairing and the current time zone of the mobile phone. The time in the video is displayed based on the time zone at the time of net pairing. If you change the time zone of your phone, the time zone of the device will not update synchronously, but the time in the timeline will follow the time zone of the phone. If you encounter this issue, we recommend that you remove the device, and do the net pairing again.
How do I use the AI Filtered Notification service for a smart camera?
"Dear user, we are sorry for your inconvenience. If you do so: Choose Me—More Services. On the More Services page, tap AI Filtered Notification. After you purchase and activate this service, the cloud will filter event images sent from the smart camera and use smart algorithms, such as human shape recognition (HSR) to ensure precise notification pushes. Note: To use this service, you must have added the smart camera to your app account."
Why the camera video has strange noise？
"Dear user, we are sorry for your inconvenience. Please check in the following ways: Please make sure that the noise in the video has nothing to do with the background sound of the environment where the camera is located. It is recommended that you use another mobile phone to log in to the account to watch a live video to see if there is noise. If there is no noise in the real-time video, but there is noise in the video being played back, it is caused by your network speed is slow or the read and write speed of the inserted SD card does not reach the standard. If users watch the real-time video through multiple mobile phones and find that the device is always accompanied by the same noise, the problem may be the camera itself, which requires you to contact the seller for after-sales."
Can I view the camera screen remotely?
Dear user, we are sorry for your inconvenience. Yes. After you add a camera to the app, ensure that the camera is online. You can then view the camera screen in the app anytime, anywhere.
Why does the screen of my smart camera become black and white?
"Dear user, we are sorry for your inconvenience. When the smart camera screen becomes black and white, you may have turned on the camera's night vision mode. This mode automatically turns on when the camera cannot capture sufficient light. To turn off the night vision and reset the color of the video, you must place the camera in a well-lit position. Note: Most cameras are designed to be forced to switch to color mode under a strong light environment because the strong light environment will burn the night vision module of the camera."
Home< Prev1...567...9Next >Last