Refund policy

Last Updated: [01/09/2026]

1. Channel and Geography
NGTECO aims to provide high-quality products and after-sales support. This Refund Policy applies to products purchased through https://www.ngteco.com (the "Website") and may also serve as a reference for eligible products purchased through NGTECO-authorized retailers, distributors, or online marketplaces, subject to the policies of the applicable sales channel.
For products purchased through third-party sellers or marketplaces, certain return, refund, exchange, shipping, or dispute-resolution procedures may be handled directly by the applicable seller or platform in accordance with their own policies.
This Policy currently applies to products shipped to the following supported territories: the continental United States (excluding Alaska and Hawaii), Canada, the United Kingdom, Germany, France, Italy, and Spain.

2. NGTECO 30-Day Satisfaction Guarantee & 1-Year Limited Warranty
At NGTECO, we are committed to customer satisfaction. In addition to any statutory rights you may have as a consumer, we offer the following voluntary commitments for products purchased through the Website.

l 30-Day Satisfaction Guarantee: you may return the product for a refund within 30 calendar days of receipt, subject to the conditions set out below.

l  1-Year Limited Warranty: if a product has a manufacturing defect within 1 year of purchase, we may provide repair, replacement, or refund, subject to the conditions set out below.

3. 30-Day Return & Exchange Policy
You may return or exchange your product within 30 calendar days from the date it is marked delivered by the shipping carrier.

Quality-related Returns (within 30 days)
If the product arrives damaged, has a manufacturing defect, or otherwise does not function as described under normal use:

• l  You may request a full refund or a free replacement, at your option.
• l  In such cases, NGTECO will cover the relevant return shipping cost.

l  We will issue your refund to the original payment method within a reasonable period after receiving the returned product or, where required by applicable consumer law, within a reasonable period after receiving your withdrawal notice.

Non-quality-related Returns (within 30 days)

If you change your mind and the item is unused, undamaged, and returned in its original packaging with all accessories, you may request a return or exchange within 30 calendar days from delivery, subject to the conditions below.

For approved non-quality-related returns:

• l The product must be returned in unused, unactivated, undamaged, resalable condition, with all original packaging, accessories, and manuals.
• l Customers are responsible for return shipping costs unless otherwise required by applicable law.
• l Refunds will be issued to the original payment method within a reasonable period after we receive and inspect the returned product.
• l Products showing excessive use, damage, or missing accessories may be subject to a reasonable deduction or may not qualify for a full refund, to the extent permitted by applicable law.
• l If a returned product is damaged for user-caused reasons, such as drops, liquid damage, unauthorized disassembly, or use of non-approved accessories, we may decline the return or apply a reduced refund.

For consumers in certain jurisdictions, including the European Union and the United Kingdom, additional mandatory consumer rights may apply, including statutory withdrawal rights. Nothing in this section limits any non-waivable rights you may have under applicable consumer protection laws.

4. Support After 30 Calendar Days but Within 1 Year

Returns or exchanges are generally not accepted after 30 days. However, NGTECO may offer repair or replacement services under applicable law or NGTECO's voluntary 1-Year Limited Warranty.

For eligible warranty issues, NGTECO will cover reasonable shipping costs, parts, and labor required to remedy manufacturing defects. For non-warranty issues or user-caused damage, you may be responsible for shipping costs, replacement parts, taxes, and labor charges.

Service availability may vary depending on the product and region.

5. After 1 Year

Products purchased more than 1 year are generally not eligible for return or replacement under this policy. However, repair services may still be available, subject to product model and parts availability, and customers are responsible for the shipping, parts, and labor costs associated with out-of-warranty repairs.

6. How to Request a Repair or Replacement

Please email ngtime@ngteco.com and include the following details, where available:

• l Order Number
• l Product Serial Number
• l Date of Purchase
• l Place of Purchase (e.g., ngteco.com)
• l Reason for Request

7. Warranty Conditions & Exclusions

This Limited Warranty is non-transferable and applies only to the original end-user purchaser. Valid proof of purchase from ngteco.com or an NGTECO authorized retailer is required.

The warranty does not cover:

• l Products used for commercial or rental purposes.
• l Normal wear and tear.
• l Damage caused by accidents, misuse, abuse, neglect, improper installation, or unauthorized modification.
• l Use beyond the product's intended purpose.
• l Products not in original condition or original packaging.
• l Purchases from unauthorized resellers or unauthorized third-party marketplaces.

8. Refund Processing

Once we receive and inspect your return, we will notify you via email.
If approved, a refund will be issued to your original payment method within a reasonable period in accordance with applicable law, subject to the processing timelines of your payment provider.

Please note: shipping charges are generally non-refundable for 30-day returns unless the item is defective, incorrectly supplied, or otherwise required by applicable law.

9. Statutory Consumer Rights

The rights and remedies provided under this voluntary Limited Warranty are in addition to, and do not limit, any non-waivable statutory consumer rights or legal guarantees that may apply under the consumer protection laws of your jurisdiction.

10. Governing Law

This policy is governed by the law applicable in the region where the product was originally purchased, without limiting any mandatory consumer rights available under applicable law.

11. Contact Us

For questions about your product, warranty, or repair services, please contact us at ngtime@ngteco.com or US: +1 770 800 2321.