Shipping policy
Last Updated: [01/06/2026]
Thank you for shopping with NGTECO. We aim to provide a transparent and clear shipping and logistics experience. Please review this Shipping Policy carefully before placing your order.
1. Shipping Methods and Carriers
We offer various shipping options depending on the product, destination, and availability, including but not limited to the following options:
Standard Shipping
Expedited Shipping
International Shipping
NGTECO may use third-party logistics providers and shipping carriers, including but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL
Local or regional delivery partners
2. Processing Time
Orders are generally processed within 1 to 3 business days after you receive your order confirmation email. Processing times may vary during peak seasons, holidays, product launches, inventory verification, or due to circumstances beyond our reasonable control.
You will receive shipping confirmation and tracking information using the contact details provided with your order.
3. Shipping Rates
Shipping costs are calculated at checkout based on factors such as the selected shipping method, package weight, destination, applicable taxes, and carrier rates. We may occasionally offer free shipping promotions or discounted shipping offers, subject to the terms displayed on the Website.
4. Estimated Delivery Times
Delivery times vary depending on your location and chosen shipping method. The following timeframes are general estimates only:
Domestic Orders (where available)
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Orders
Standard Shipping: 10-21 business days
Expedited Shipping: 5-10 business days
Please note that all delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to customs inspections, weather conditions, transportation disruptions, carrier delays, or other factors beyond NGTECO's reasonable control.
5. Order Tracking
Once your order has shipped, tracking information will be sent using the contact information associated with your order, including the email address or other contact details provided at checkout.
Tracking availability and update frequency depend on the shipping carrier, destination country, and logistics provider. Please note that tracking information may take time to update after dispatch.
6. Shipping Restrictions
Orders placed through ngteco.com are currently available for delivery to the continental United States (excluding Alaska and Hawaii, but including Washington, D.C.), Canada, the United Kingdom, Germany, France, Italy, and Spain. Available destinations may change from time to time based on logistics availability, carrier limitations, legal restrictions, sanctions compliance, or operational considerations.
If shipping is unavailable for your location, you may contact us at ngtime@ngteco.com and we will review whether shipment can be arranged.
7. Delayed, Lost or Stolen Packages
If your package is significantly delayed, arrives damaged, is lost, or is stolen, please contact us at ngtime@ngteco.com as soon as possible.
NGTECO will reasonably assist customers in working with the applicable shipping carrier to investigate delivery issues. However, to the maximum extent permitted by applicable law, NGTECO is not responsible for packages that are marked as delivered by the carrier but are subsequently lost, stolen, or inaccessible after delivery.
8.Contact Us
If you have any questions about our shipping, delivery, or logistics policy, please contact us using the details below:
Email: ngtime@ngteco.com
Phone: +1 (770) 800-2321 (US)
Thank you for choosing NGTECO. We appreciate your business and strive to ensure that your orders are delivered safely and on time.
