Warranty Policy

We provide a limited warranty to ensure your NGTeco products perform reliably and meet quality standards.

Warranty Coverage

This warranty applies to NGTeco-branded products purchased from authorized channels. It covers defects in materials and workmanship under normal use.

Warranty Period

The standard warranty period is 12 months from the original purchase date, unless otherwise specified.

What’s Covered

• Hardware malfunctions not caused by user error
• Device performance issues under normal operation
• Factory-related defects in biometric or attendance devices

What’s Not Covered

• Physical damage, misuse, unauthorized modifications
• Wear and tear, water damage, or power surges
• Software issues caused by third-party apps or integrations 
• Devices with missing or altered serial numbers

How to Claim Warranty

Email us at ngtime@ngteco.com with your purchase proof and device serial number. Our support team will assist with troubleshooting and repair or replacement options. Shipping costs may apply depending on location.

Disclaimer

NGTeco is not responsible for lost data, indirect damages, or external causes that affect product function.

Ongoing Support

All NGTeco devices include lifetime technical support and firmware update access through our official website.

Warranty support: ngtime@ngteco.com