Terms of Service

Last Updated: [01/09/2026]

Welcome to NGTECO. 

These Terms of Service ("Terms") are a legally binding agreement between NGTECO CO., LIMITED, a company incorporated in the Hong Kong Special Administrative Region (“NGTECO”, "Company", "we", "us", or "our") and you ("User", “Customer” or "you"). 

These Terms apply to your access to and use of the website https://www.ngteco.com (the "Website"), including all related information, content, features, tools, products available for purchase, and any services made available through the Website (collectively, the "Services"). We may, from time to time, expand the Services to include additional offerings, such as hardware devices, mobile applications, cloud platforms, or other digital services. When such additional offerings are introduced, these Terms will be updated or supplemented to address the specific terms applicable to them, and your continued use of any expanded Services shall constitute your acceptance of such updates. NGTECO is powered by Shopify, which enables us to provide the Services to you.

Please read these Terms carefully, as they include important information about your legal rights and obligations, including warranty disclaimers, limitations of liability, refund and return arrangements, and dispute resolution.

By accessing, browsing, or using the Services, creating a customer account, placing an order, or clicking "Agree" (or any similar acknowledgment) on any web page or interface of the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to the Terms, you have the right to exit and cease using our Services.

 

1. Eligibility and Acceptance

1.1. You agree to use the Services only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Services.

1.2. By accessing or using our Services, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction of residence, if higher), and are otherwise legally qualified to enter into and form contracts under applicable law.

1.3. If you are using our services on behalf of a business or other organization, you represent and warrant that you have authority to bind that business or organization to these Terms, and references to "you" and "your" in these Terms shall apply both to you individually and to that business or organization.

 

2. Accounts and Security

2.1. You may browse the Website and place orders as a guest without creating a customer account. To access certain features (such as viewing order history or submitting product reviews), you may be required to register a customer account and use it to sign in. The Website currently supports customer account registration using a valid email address. We do not currently offer registration or sign-in through Google, Apple ID, Facebook, or other third-party identity providers.

2.2. We may add, remove, or modify the available registration and sign-in methods at any time at our sole discretion.

2.3. You represent and warrant that all information you provide is current, complete, and accurate, and agree to update such information as necessary.

2.4. We may suspend or terminate your account and/or your access to the Services where we reasonably believe you have breached these Terms, or where it is reasonably necessary to protect the Website, our systems, our users or third parties.

2.5. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to notify us promptly if you become aware of any unauthorized use of your account or any other breach of security. To the maximum extent permitted by law, we are not liable for any loss arising from unauthorized use of your account resulting from your failure to secure your credentials.

2.6. You may not transfer, sell, assign, or sublicense your customer account to any other person without our prior written consent.

 

3. License to Use

3.1. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes or personal use, in accordance with these Terms.

3.2. Restrictions. You shall not, and shall not permit any third party to: (i) reproduce, republish, sell, rent, or otherwise commercially exploit any material from the Services; (ii) use the Services in violation of any applicable laws or regulations; (iii) distribute malware, viruses, or other harmful code, or interfere with, disrupt, or circumvent the security or normal operation of the Services or any related systems; (iv) use any automated means (such as bots, scrapers, or crawlers) to access, monitor, or extract data from the Services without our prior written consent; (v) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or models of any software or firmware embedded in our products, except to the extent such restriction is prohibited by applicable law; or (vi) resell, redistribute, or export our products outside the regions where we authorize sales, or in violation of any applicable export-control or sanctions laws.

3.3. Intellectual Property. Unless otherwise stated, we and/or our licensors own all rights, title, and interest in and to the Website and our products, including without limitation all intellectual property rights in: (i) the Website software, content, and source code; (ii) device firmware, algorithms, models, and related technologies embedded in our products; (iii) product designs, interfaces, and functionalities; (iv) trademarks, logos, and branding elements, including the "NGTECO" name and logo, together with all goodwill, brand rights, source identifiers, and other brand assets associated with the "NGTECO" brand; and (v) documentation and related materials. Shopify's name, logo, and product and service names are trademarks of Shopify Inc. Shopify and any other third party do not acquire, and will not be deemed to acquire, any right, interest, control, or affiliation with respect to the "NGTECO" brand, related products, the relevant Website content, or any related brand assets by virtue of the Website’s use of their names, logos, or services. All other trademarks displayed on the Website are the property of their respective owners. All rights not expressly granted are reserved by us or our licensors, and no rights are granted by implication, estoppel, or otherwise.

 

4. Privacy and Cookies

4.1. Privacy Policy. Information about how we collect, use, share, and protect your personal data in connection with the Services is set out in our Privacy Policy available at https://ngteco.com/policies/privacy-policy. By using the Services, you acknowledge that you have read and understood the Privacy Policy. Where any specific processing of your personal data requires your consent under applicable data protection laws, we will request that consent separately at the relevant time, and you may withdraw it at any time as described in the Privacy Policy.

4.2. Cookies and Similar Technologies. Our Website uses cookies and similar technologies, as explained in our Cookie Policy. You may manage your cookie preferences through your browser settings or any cookie consent or preference tools made available on the Website.

5. Product Purchases

5.1. Invitation to Treat. Product descriptions, images, and prices on the Website constitute an "invitation to treat" and not a binding offer to sell. When you place an order, you are making an offer to purchase the product on these Terms.

5.2. Pricing and Payment. The price displayed at checkout is the total price you will pay, inclusive of all charges we are able to calculate at that time. Where additional charges (such as customs duties, import taxes, or specific shipping options) cannot reasonably be calculated in advance, we will inform you that such charges may apply, and how they are calculated, before you complete your order. By placing an order, you authorize the relevant payment provider to charge your selected payment method for the total amount due. Your use of these payment providers is also subject to their own terms and privacy policies.

 

5.3. Contract Formation

5.3.1. A binding contract for the sale of a product is formed only when we dispatch the product and send you a dispatch confirmation email. Until that point, we may decline your order, for example if the product is out of stock, there is a pricing error, or we are unable to verify payment or delivery details.

5.4. Returns, Refunds, and Statutory Rights. 

5.4.1. Returns, refunds, shipping arrangements, and warranty coverage are governed by our Refund Policy, Shipping Policy, and Warranty Policy. Nothing in these Terms limits any non-waivable statutory consumer rights available under applicable law.

5.5. Connectivity and Companion Services.

5.5.1. Many of our products require an active internet connection and the use of separate software applications and cloud services to access their full functionality. Those applications and cloud services are operated under their own terms of service and privacy policies, and are not provided through, or governed by, these Terms. Product functionality may be limited if those services are unavailable.

 

6. Prohibitions

6.1. In addition to the restrictions set out in Section 3 (License to Use) above, you must not, when accessing or using the Website: 

6.1.1. submit, post, or transmit any content that is misleading, deceptive, fraudulent, defamatory, threatening, harassing, or otherwise harmful;

6.1.2. infringe the intellectual property, privacy, or other rights of any third party; 

6.1.3. impersonate any person or misrepresent your affiliation with any person or entity; or 

6.1.4. Take any other action that we reasonably determine to be abusive, fraudulent, or harmful to the Website, our customers, or third parties.

 

7. Product Safety Acknowledgement and Use

7.1. Safe Operation. You acknowledge that our hardware products require careful operation. You are responsible for reading and following all user manuals, safety warnings, and instructions provided with the product, and for using the product only in a suitable environment.

7.2. Allocation of Responsibility. To the maximum extent permitted by applicable law, and without affecting any non-waivable rights you have as a consumer in respect of defective products, we are not responsible for any loss or damage resulting from your failure to follow product instructions, misuse, unauthorized modification, or use of non-approved accessories or parts.

7.3. Compliance with Laws on Use. Some of our products may enable you to collect or process biometric, attendance, or other personal data locally or within an environment controlled by you when using the products (for example, face or fingerprint recognition for time-clock products). Unless expressly stated otherwise or separately agreed with you, such biometric data should be processed only on devices, local environments, or systems controlled by you, and will not be uploaded to cloud servers operated or controlled by us. In such cases, we do not access, receive, store, host, transmit, or otherwise process such biometric data. You are solely responsible for ensuring that your use of the product complies with all applicable laws and regulations of your jurisdiction, including data protection, biometric privacy (such as the Illinois Biometric Information Privacy Act), and employment-monitoring laws, and for obtaining all consents and providing all notices required from end users (such as your employees).

 

8. Third Party Links and Services

8.1. The Website may contain links to third-party websites or services (“Linked Sites”). We do not control, endorse or accept responsibility for third-party content, products or services. To the extent permitted by applicable law, your access to and use of third-party websites or services are at your own risk and are subject to their own terms and privacy policies.

8.2. Integrated Third-Party Services. Some features of the Website are powered by third-party services that operate within the Website. When you use these features, the relevant third party may receive your information directly. Your use of those services is also subject to the third party's own terms and privacy policies. Further information about the third parties we share data with is set out in our Privacy Policy

 

9. Disclaimers

9.1. Website. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

9.2. Products. Our hardware products are covered by our Warranty Policy and any non-waivable warranty rights you have under applicable consumer protection law. Other than those rights, and to the maximum extent permitted by applicable law, we make no further representation or warranty, express or implied, regarding our products.

9.3. Changes to the Website. We may update, change, suspend, or withdraw any part of the Website at any time. Where reasonably practicable, we will provide advance notice of changes that materially affect your use of the Website. We do not guarantee that the Website, or any content on it, will always be available or uninterrupted.

 

10. Limitation of Liability

10.1. Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the mandatory consumer protection laws of your country of residence.

10.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR THOSE STATUTORY CONSUMER RIGHTS THAT CANNOT BE LEGALLY EXCLUDED OR LIMITED UNDER THE LAWS OF YOUR JURISDICTION, THE COMPANY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE—WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE—ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICES. THIS INCLUDES, WITHOUT LIMITATION:

10.2.1. any indirect, incidental, special, exemplary, or consequential damages;

10.2.2. loss of profit, loss of revenue, loss of business or goodwill, or business interruption; or

10.2.3. loss or corruption of data, except to the extent such loss arises from our breach of applicable data protection laws.

10.3. Technological Harm. Without limiting any other provision of this Section [Limitation of Liability], and to the maximum extent permitted by applicable law, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, programs, data, or other proprietary material as a result of your use of the Website, your downloading of any material posted on it, or your use of any third-party websites linked from the Website.

 

11. Indemnification

11.1. To the maximum extent permitted by law, you indemnify us and our officers, employees, agents and affiliates against any loss, liability, cost or expense including reasonable legal fees arising from or in connection with your breach of these Terms, your misuse of the Website, or your infringement of any rights of another person.

 

12. Intellectual Property

12.1. Ownership of Content. All content featured on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and arrangement of the Website (collectively, the “Content”), is the property of NGTECO CO., LIMITED, trading as “NGTECO”, our affiliates, or our duly licensed content providers. The Content is or may be protected by applicable copyright, trademark, patent, and other intellectual property or proprietary rights laws of the United States, European Union, United Kingdom, and other jurisdictions. Except as expressly authorized by us in writing, no part of the Content may be reproduced, adapted, modified, republished, publicly displayed, distributed, transmitted, or used in any form or by any means. All rights not expressly granted herein are reserved by us and our licensors.

12.2. All trademarks, service marks, product names, and logos displayed on the Website (including, without limitation, the "NGTECO" name and logo) are owned by us, our affiliates, or our licensors, or are used with permission, as applicable. You may not use any of these marks without our prior written consent. Shopify's name, logo, and product and service names are trademarks of Shopify Inc. All other trademarks, service marks, product names, and logos displayed on the Website are the property of their respective owners.

12.3. We respect the intellectual property rights of others. If you believe any content on this Website infringes your copyright or other intellectual property rights, please contact us via email at ngtime@ngteco.com. We will process any bona fide infringement notice promptly and in accordance with applicable law.

 

13. Export Control

13.1. Our products and software are subject to the export control and sanctions laws of the United States, the European Union, the United Kingdom, Hong Kong, and other applicable jurisdictions.

13.2. By ordering or using our products, you represent and warrant that you are not located in, ordinarily resident in, or otherwise subject to comprehensive sanctions imposed by any of these jurisdictions, and that you are not listed on any restricted-party, denied-persons, or sanctions list maintained by these authorities.

13.3. You agree not to export, re-export, transfer, or use our products to any restricted countries, regions, persons, or entities, or for any end use prohibited by applicable export control or sanctions laws.

 

14. Termination

14.1. We may suspend or terminate your access to the Services and/or your account, with reasonable notice where practicable, if you materially breach these Terms or if we reasonably consider it necessary to protect the Services, our systems, our users, or third parties. We may suspend or terminate without prior notice in cases of urgent harm, suspected fraud, or where required by law.

14.2. You may stop using the Services at any time. Provisions that by their nature should survive termination survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity and dispute resolution.

14.3. Termination of the Services and/or your account does not affect: (a) any orders we have already accepted before termination; (b) your warranty rights with respect to products you have already purchased; or (c) any non-waivable rights you have as a consumer under applicable law.

 

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws principles. Nothing in this Section limits any non-waivable consumer-protection rights you may have under the law of your country of residence.

 

16. Dispute Resolution

16.1. Informal Resolution. Before initiating any formal proceeding, you agree to first contact NGTECO at ngtime@ngteco.com with a written description of the dispute, your contact information, and the relief you seek. You and NGTECO will use commercially reasonable efforts to resolve the dispute informally within sixty (60) days of NGTECO's receipt of your notice.

16.2. Consumers Outside the United States. Subject to your non-waivable rights under the consumer-protection law of your country of residence, you may bring proceedings either in the courts of the Hong Kong SAR (which have non-exclusive jurisdiction) or, where mandatory law gives you that right, in the courts of your country of residence.

16.3. U.S. Consumer Clause & Class Action Waiver: If you are a resident of the United States, you agree that any dispute shall be resolved via individual binding arbitration under the American Arbitration Association (AAA) rules.

16.4. Class Action and Jury-Trial Waiver (US). YOU AND NGTECO AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION, AND EACH WAIVES ANY RIGHT TO A JURY TRIAL.

16.5. Opt-Out (US). You may opt out of Sections 16.3 and 16.4 by emailing ngtime@ngteco.com within thirty (30) days of accepting these Terms, with your name, address, and a statement that you are opting out.

16.6. Other Disputes. Any dispute not covered above (including B2B and distributor disputes), to the maximum extent permitted by law, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat is Hong Kong, the language is English, and there shall be one arbitrator.

16.7. Nothing in this Section limits any non-waivable consumer-protection rights you may have under the law of your country of residence.

 

17. Notice

17.1. All notices required or permitted to be given under these Terms must be in writing. We may give notice to you by email sent to the most recent email address you have provided to us (if any), or by posting a prominent notice on the Website. You agree that an electronic notice satisfies any legal requirement that the notice be in writing. Notice to you shall be deemed received twenty-four (24) hours after sending, unless we receive notification of delivery failure. You are solely responsible for keeping the email address you have provided to us accurate and current.

17.2. You may give notice to us by email at ngtime@ngteco.com. Formal legal notices (including those relating to litigation, arbitration, or termination) must additionally be sent by registered post to: NGTECO CO., LIMITED, Unit B, 20/F, COS Centre, 52-56 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong.

 

18. Electronic Communications

18.1. You hereby agree to the use of electronic communications in order to enter into the agreement formed by accepting the Terms, to create other records and to the electronic delivery of notices between you and us with respect to the services and the Terms, including but not limited to, via the Services or over email.

 

19. Relationship with Shopify

19.1. The Website is powered by Shopify Inc. ("Shopify"), which provides the underlying e-commerce platform that enables us to provide the Services to you. All sales and purchases made through the Website are made directly with NGTECO. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and NGTECO, including any injury, damage, or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with NGTECO.

19.2. Personal information you submit through the Services is processed by Shopify on our behalf as our service provider. Shopify may host and process data using cloud infrastructure providers, including Google Cloud Platform and is bound by its standard Data Processing Addendum (DPA) at https://www.shopify.com/legal/dpa , including the EU Standard Contractual Clauses (SCCs) where applicable. Please refer to our Privacy Policy and Shopify’s Privacy Policy for further details on how Shopify processes your information.

 

20. Product Reviews and User-Generated Content

20.1. Eligibility. You may submit a product review only after purchasing the relevant product through the Website.

20.2. Moderation. NGTECO may review submitted reviews and may, where reasonably necessary, decline to publish, remove, or edit content that is unlawful, infringing, false, misleading, offensive, fraudulent, promotional, privacy-invasive, contains third-party personal data, or otherwise violates these Terms. Any edits will not materially alter the substance or meaning of the review.

20.3. License Grant. By submitting a review, photo, video, or other content (collectively, “User Content”), you grant NGTECO a non-exclusive, royalty-free, perpetual, irrevocable, transferable, sublicensable, worldwide license to use, reproduce, modify, adapt, publish, translate, display, distribute, and create derivative works of such User Content in any media now known or later developed, in connection with the Services and NGTECO’s marketing subject to applicable law.

20.4. Restrictions. User Content must reflect your honest experience with the product, must not be unlawful, defamatory, infringing, obscene, threatening, harassing, fraudulent, or otherwise objectionable, must not contain personal data of any third party, and must comply with all applicable laws.

 

21. Newsletter and Marketing Communications

21.1. If you opt in to receive marketing communications, you consent to receiving newsletters, promotional emails, and other electronic communications from NGTECO. You may unsubscribe at any time using the "unsubscribe" link in any marketing email or by contacting ngtime@ngteco.com. Transactional messages relating to your order, account, shipping, refund, or warranty may continue regardless of your marketing preferences.

 

22. Geographic Availability and Languages

22.1. Sales Territory. Orders are currently available only in selected countries and regions designated by NGTECO, including the United States (excluding Alaska and Hawaii), Canada, the United Kingdom, Germany, France, Italy, and Spain.

22.2. Languages. The Website may be available in multiple languages for convenience. In the event of any inconsistency between language versions, the English version shall prevail to the extent permitted by applicable law.

 

23. Returns, Refunds, Shipping and Warranty

23.1. Returns and refunds for Devices purchased through the Website are governed by our Refund Policy, which is incorporated into these Terms by reference.

23.2. Shipping methods, rates, processing times, and delivery terms are governed by our Shipping Policy, which is incorporated into these Terms by reference.

23.3. Hardware warranty coverage and claim procedures are governed by our Warranty Policy, which is incorporated into these Terms by reference. Except as expressly provided in the Warranty Policy and to the extent permitted by applicable law, all Devices are provided "AS IS" and “AS AVAILABLE.” Nothing in this Section limits any non-waivable consumer-protection rights you may have under the law of your country of residence.

 

24. AI Customer Assistant

24.1. The Website may include an AI-powered chatbot for product consultation, technical support, and after-sales assistance. The chatbot uses artificial intelligence (AI) and large language model (LLM) technologies to generate responses.To use the chatbot, users may need to register for an account. Conversations with the chatbot, including any personal information you choose to provide, may be processed and stored by NGTECO and its service providers in the United States.

24.2. The chatbot cannot access order or account backend data and cannot complete transactions or modify orders on your behalf; requests relating to order inquiries, returns, or refunds may be routed to human support.

24.3. Chatbot responses are generated by automated systems and are provided for general informational purposes only. Chatbot responses may be inaccurate, incomplete, or out of date. You should independently verify any important information before relying on it, and you should not rely on chatbot output as a substitute for professional advice, binding commitments, or NGTECO‘s official policies. For binding information about your order, warranty, or refund, please contact ngtime@ngteco.com. To the maximum extent permitted by applicable law, NGTECO will not be liable for any decisions, actions, or losses arising from your use of or reliance on chatbot responses.

 

25. Miscellaneous

25.1. Errors and Inaccuracies. We may correct typographical errors, pricing inaccuracies, or omissions in product descriptions, shipping charges, or availability at any time without prior notice, including after you have submitted an order. If a corrected price is materially higher than the price at order, we will notify you and offer to cancel the order with a full refund.

25.2. Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

25.3. Entire Agreement; Waiver. These Terms, together with the Other Terms, constitute the entire agreement between you and NGTECO regarding the Services and supersede all prior or contemporaneous communications and proposals. Our failure to enforce any right or provision does not waive that right or provision.

25.4. Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent, and any such attempt will be null and void. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

25.5. Updates to these Terms. We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. For material changes, we will provide notice (e.g., via the Site or by email if you have an account). For orders placed before such a change, the Terms in effect at the time of order placement continue to apply. Your continued use of the Services after the effective date of any update constitutes acceptance of the revised Terms.

25.6. Force Majeure. NGTECO is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, embargoes, governmental actions, fires, floods, internet or telecommunications failures, or shortages of transportation, fuel, energy, labour, or materials.

25.7. Headings. Headings in these Terms are for convenience only and do not affect the interpretation of any provision.

 

26. Contact Us

For questions about the Terms, contact us at:

Company name: NGTECO CO., LIMITED

Email: ngtime@ngteco.com

Telephone: +1 770 800 2321 (US)

Address: Unit B, 20/F, COS Centre, 52-56 Tsun Yip Street, Kwun Tong, Kowloon, Hong Kong