FAQs

Admins can manually add entries in the web dashboard.

Use User Management → Add User → Enroll Fingerprint from the app or device.

No, the User ID must be a unique number for every user.

Go to user management> Select the user> Press 0 to delete the user. All user data along with the user will be deleted.

AS10 does not support card verification method.

1. main menu> report > download att. setting report. 2. Open the report and start adding the users. 3. Save the file> insert the USB into the device > Upload att. setting report.

Go to groupManagement > person>Add User, enter their name/ID, and register their fingerprint, face, card, or PIN.

The device you have is standalone, and there is no option to add the missing punch. You can only manually add punch after downloading the report, and you have to calculate that manually for working hours.

No, you need to manually select punch state before punching in/out.

This feature is not available in the AS10 device. You need to manually enter holidays or paid leaves in the downloaded excel report.

Yes. You can customize overtime and night shift rules that automatically calculate extra hours.

Configure under Attendance Settings → Work Rule in the web dashboard.

Yes, fully customizable shift options are supported.

It logs clock-in/out times automatically and syncs them to the cloud.

Yes, you can view weekly, bi-weekly, semi-monthly, or monthly cycles.

No, a user must be assigned to one shift only.

The AS10 device does not support cross day shifts. Make sure that your shift starts after 12AM.

The Shift Schedule module in NGteco Office Software allows you to manage, assign, and validate employee work shifts, including start/end dates and timesheet mapping.

Click on the "Add" button in the Shift Schedule module, then select the person, assign a timesheet, set the start/end dates, and configure the device they can clock in on.

Can I assign a shift schedule to multiple employees at once? Yes, in NGteco Office Software, you can assign a shift schedule to multiple employees at once by selecting multiple checkboxes next to their names and then using the "Add" or "Sync Person" feature. This enables bulk shift assignment efficiently.

Yes, you can assign fixed, flexible, or night shifts for employees.

Yes, the scheduling module supports rotating shift patterns.

In the web dashboard, go to 'Shift Settings' and assign by department.

The AS10 device is not compatible with the NGTeco Time App. The device works completely offline and you can download reports via USB.

The Shift Schedule module ties directly to attendance, timesheets, and timezone validation, ensuring accurate recording of work hours.

Yes. Both models work with the NGTeco Office cloud platform and the NGTeco mobile app for Android and iOS.

Punches are stored locally and automatically upload once the connection is re-established. No data is lost.

Free includes basic tracking; £9.90 upgrade unlocks GPS and live reports.

Yes, attendance data syncs across app and browser in real-time.

All data is securely stored on AWS cloud servers.

Login via the NGTeco Office web portal or mobile app anytime.

You can add Admin Lock in the device so that only admin can access the device settings. Go to Edit user and select purview as Admin and Save.

current administrator can assign another user asSuper AdministratorinGroup Management > Personby double-clicking the user and changing their role.

Check your internet connection first. If the issue continues, clear your browser cache or reinstall the mobile app, then contactNGTeco Supportfor help.

Yes, only admin-level users can view or edit records.

Yes, multiple admin roles with permissions are supported.

The app uses encrypted authentication with password and token verification.

Employees can view personal logs if permitted by admin settings.

The first registered user automatically becomes the admin.

No, you can not edit the format of the report from the time clock.

Yes, theAS10 devicedoes support theCard Reportfeature. This report provides a clear and concise summary of each employee’s daily attendance, including clock-in and clock-out times, total hours worked, and attendance status.

Before downloading the report, select Sync card as Y.

In the statistical report of attendance, see the real-time under the work hour column.

Currently, NGteco Office Software doesn’t show an export button on the screenshot; you may need to manually record the details.

Normal work hours refer to the scheduled or expected hours an employee should work based on company policy or shift settings. Real work hours are the actual hours worked, calculated from the employee's clock-in and clock-out times.

You can generate daily, weekly, or monthly attendance summaries.

Yes, both overtime and leave summaries appear in exported reports.

Please contact the NGTeco customer support immediately. You will be provided a temporary ID and password to be able to access the device settings.

Go to Data Management> Delete all data> Confirm. All the data, including users, attendance logs, etc will be deleted.

The data cannot be recovered once it is deleted. It is recommended to take regular backups in case all the data is accidentally deleted.

Go to Main menu> System Info> Device> Firmware version.

Both come with a 1-year manufacturer warranty and lifetime U.S.-based support (Mon–Fri, 6 AM–6 PM EST).

The shift schedule cannot be saved because the timesheet field is mandatory.

The timezone column ensures that punch-in and punch-out times align with the correct local time, preventing attendance discrepancies.

Check Wi-Fi stability, then reboot the device or re-add it to the app.

It detects and recognises faces in ≤0.3 seconds.

Yes, the TC5 has anti-spoofing and low-light detection capabilities.

The TC5 can detect faces within a range of 0.3–2 metres.

Yes, it supports head tilts of up to ±15° for accurate detection.

Yes, it includes advanced anti-spoofing algorithms for reliable detection.